NEW YORK, NY—May 20, 2003—Tell-Eureka Corp. today announced that its LevelOne Virtual CSR voice self-service solution supports the VoiceXML 2.0 standard. LevelOne Virtual CSR’s speech capabilities leverage the OpenSpeech™ product line from SpeechWorks International, Inc. (Nasdaq: SPWX), a global leader in speech technologies and services. Optimized for VoiceXML, the OpenSpeech product line delivers scalability, performance, and accuracy in speech applications.

“Support for the VoiceXML 2.0 standard combined with LevelOne Virtual CSR’s open architecture has enabled Tell-Eureka to rapidly deliver high quality customer support solutions that combine voice and Web self-service,” said Zor Gorelov, founder and CEO of Tell-Eureka. “SpeechWorks’ leadership within the standards community and its support of the VoiceXML 2.0 standard within its OpenSpeech product line make SpeechWorks the ideal technology provider for LevelOne Virtual CSR.”

LevelOne Virtual CSR represents a powerful new way to automate first-level technical support and resolve common product issues and inquiries quickly and effectively over the phone without live agent assistance. With compelling ROI advantages for contact centers, LevelOne Virtual CSR can significantly reduce the cost per call and the overall cost of operations through its intuitive voice self-service solution.

OpenSpeech Support
LevelOne supports SpeechWorks’ OpenSpeech Recognizer™ software, the industry’s first open, standards-based speech engine optimized for VoiceXML 2.0. OpenSpeech Recognizer provides high accuracy and outstanding performance in handling complex customer support calls. LevelOne also takes advantage of OpenSpeech DialogModules™, patented VoiceXML-based objects that enable the rapid development of quality speech services. When deployed in conjunction with OpenSpeech Recognizer software, the combined solution takes advantage of advanced speech detection technologies that further improve accuracy and performance in wireless and noisy environments.

“SpeechWorks developed its OpenSpeech product line to support partners like Tell-Eureka with standards-based speech technologies engineered for faster partner integration and superior performance,” said Steve Chambers, chief marketing officer at SpeechWorks. “With its LevelOne Virtual CSR product suite and support for the VoiceXML 2.0 standard, Tell Eureka can quickly deploy high quality, speech-enabled self-service solutions to enterprise and carrier organizations.”

About Tell-Eureka
Tell-Eureka is a pioneer in the development of multi-channel self-service customer support applications that combine speech recognition and Web technologies to cost-effectively automate first-level customer support, while leveraging existing investments in online support initiatives. The company’s intelligent self-service solution enables callers to resolve common problems quickly and effectively using natural conversations over the phone, freeing customer service representatives to focus on more complex problems and revenue-generating activities. For a demonstration or more information, call 646.792.2718 or visit www.telleureka.com.

About SpeechWorks
Organizations around the world trust SpeechWorks to manage their customer conversations. As a leading provider of speech technologies and services, SpeechWorks helps companies create and implement unique Speech Strategies that ensure maximum financial return and the highest levels of caller satisfaction. The Company provides speech recognition, text-to-speech (TTS) and speaker verification for network and embedded environments, including new multimodal devices with both an audio interface and visual display. SpeechWorks’ customers include carriers, corporations and government organizations such as AOL, Citibank Europe, IRS, Microsoft, and United Airlines. For more information, please call 617.428.4444 or visit www.speechworks.com.