NEW YORK, NY—May 28, 2003—Tell-Eureka has received one of this year’s prestigious “Most Innovative Solutions Awards” from Speech Technology Magazine for its LevelOne Virtual CSR voice self-service solution. The editors honored Tell-Eureka for its LevelOne implementation at DYMO Corp., a leading manufacturer of electronic and PC-based labelmakers.

DYMO selected Tell-Eureka’s LevelOne self-service solution to enhance its technical customer service operation. The solution provides callers with an easy way to resolve problems by simply talking to the automated LevelOne system for troubleshooting instructions. DYMO has reduced overall costs while maintaining its high level of customer service with the LevelOne solution.

“The Innovative Solutions Award recognizes companies for developing applications that stand out for their creativity, effectiveness and ease of deployment,” said John Kelly, publisher and editor-in-chief of Speech Technology Magazine.

LevelOne reduces overall costs with a compelling ROI. By handling the most common problems and inquiries, LevelOne can reduce significantly the cost per call and the overall cost of operations. Additionally, LevelOne can help provide a consistent level of customer service, leading to improved customer satisfaction and increased customer retention.

About Tell-Eureka
Tell-Eureka is a leader in the development of multi-channel self-service customer support applications that combine speech recognition and Web technologies to cost-effectively automate first-level customer support, while leveraging existing investments in online support initiatives. The company’s intelligent self-service solution enables callers to resolve common problems quickly and effectively using natural conversations over the phone, freeing customer service representatives to focus on more complex problems and revenue-generating activities. For more information visit www.telleureka.com.

About Speech Technology Magazine
As the only publication devoted to exclusively to speech, Speech Technology Magazine is the primary source of information for readers wanting to gain insight into the world of speech technology. Speech Technology Magazine, the STM NewsBlast and SpeechSource are internationally recognized as leaders in providing information, news, and analysis on issues related to the speech technology industry. Speech Technology Magazine is published bi-monthly. The STM NewsBlast and Speech Source are electronic newsletters.