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Vesta Partners with Tell-Eureka to Enhance its Customer Care Solutions with Voice Self-Service

Delivers enhanced customer service options to prepaid wireless industry


NEW YORK, NY—June 10, 2003—Tell-Eureka and Vesta Corporation today announced a partnership to deliver voice self-service customer support solutions to Vesta’s prepaid wireless customers. Vesta, a leader in stored-value solutions, currently manages a significant share of the U.S. prepaid wireless transactions for customers that include AT&T Wireless Services and Cingular.

Vesta will offer Tell-Eureka’s voice self-service option to augment its own high-touch customer care. This solution will allow wireless customers to recharge their phones using the automated voice-self service system. Tell-Eureka’s technology enables a new generation of automated customer care solutions, combining the convenience and 24-hour availability of self-service with a highly intuitive way of doing business – using everyday conversational speech.

"Voice is poised to be a dramatic next step in the way that we all experience convenient, high quality service," said Doug Fieldhouse, president and CEO of Vesta. "Tell-Eureka’s ability to incorporate conversational speech into our automated customer care solutions made Tell-Eureka stand out above the rest."

Customer retention is a top priority for wireless carriers, placing an ever-increasing emphasis on effective customer service. Voice self-service is a natural fit for wireless customers, as it provides an option for recharging their wireless accounts by simply talking with the system in the same way they would interact with a live agent. The Tell-Eureka solution will allow Vesta to provide callers with a self-service option that will respond quickly and efficiently to their needs.

"Voice self-service represents an opportunity for solution providers and call center outsourcers to realize true cost benefits and customer service enhancements," said Zor Gorelov, CEO of Tell-Eureka. "Vesta is leveraging this opportunity and demonstrating an effective new way to engage callers while improving overall service."

About Tell-Eureka
Tell-Eureka provides multi-channel self-service customer support solutions that combine speech recognition and Web technologies. Its solutions cost-effectively automate first-level customer support, while leveraging existing investments in online support initiatives. The company’s intelligent self-service solution enables callers to handle common requests or problems quickly and effectively using natural conversations over the phone. This frees customer service representatives to focus on more complex problems and revenue-generating activities. Tell-Eureka is based in New York City. For a demonstration or more information, call 646.792-2718 or visit www.telleureka.com.

About Vesta
A leader in stored-value solutions, Vesta utilizes proprietary authentication and fraud screening measures in managing our clients’ stored-value (prepaid) programs, and provides a secure, privacy assured, recharge solution to their end users. In 2001, Inc magazine ranked Vesta as the 22nd fastest growing privately owned company in America, and Deloitte and Touche ranked it as the 88th fastest growing tech company. Vesta’s current clients include AT&T, AT&T Wireless Services, Sprint, Citibank, MCI and Verizon. Vesta is located in Portland, Oregon, with headquarters in the historic U.S. Bank Building, where fiber optics technology shares space with brass, brick, and marble. For more information on Vesta Corp. visit www.trustvesta.com or email info@trustvesta.com.



Tell-Eureka Contact:
Chris McManus
CenterStage Communications
718-832-9154
cmcmanus@centerstagecomm.com