NEW YORK, NY—June 10, 2003—Tell-Eureka
and Vesta Corporation today announced a partnership
to deliver voice self-service customer support
solutions to Vesta’s prepaid wireless
customers. Vesta, a leader in stored-value solutions,
currently manages a significant share of the
U.S. prepaid wireless transactions for customers
that include AT&T Wireless Services and
Cingular.
Vesta will offer Tell-Eureka’s voice self-service option to augment its own high-touch customer care. This solution will allow wireless customers to recharge their phones using the automated voice-self service system. Tell-Eureka’s technology enables a new generation of automated customer care solutions, combining the convenience and 24-hour availability of self-service with a highly intuitive way of doing business – using everyday conversational speech.
"Voice is poised to be a dramatic next step in the way that we all experience convenient, high quality service," said Doug Fieldhouse, president and CEO of Vesta. "Tell-Eureka’s ability to incorporate conversational speech into our automated customer care solutions made Tell-Eureka stand out above the rest."
Customer retention is a top priority for wireless carriers, placing an ever-increasing emphasis on effective customer service. Voice self-service is a natural fit for wireless customers, as it provides an option for recharging their wireless accounts by simply talking with the system in the same way they would interact with a live agent. The Tell-Eureka solution will allow Vesta to provide callers with a self-service option that will respond quickly and efficiently to their needs.
"Voice self-service represents an opportunity for solution providers and call center outsourcers to realize true cost benefits and customer service enhancements," said Zor Gorelov, CEO of Tell-Eureka. "Vesta is leveraging this opportunity and demonstrating an effective new way to engage callers while improving overall service."
About Tell-Eureka
Tell-Eureka provides multi-channel self-service
customer support solutions that combine speech
recognition and Web technologies. Its solutions
cost-effectively automate first-level customer
support, while leveraging existing investments
in online support initiatives. The company’s
intelligent self-service solution enables callers
to handle common requests or problems quickly
and effectively using natural conversations
over the phone. This frees customer service
representatives to focus on more complex problems
and revenue-generating activities. Tell-Eureka
is based in New York City. For a demonstration
or more information, call 646.792-2718 or visit
www.telleureka.com.
About Vesta
A leader in stored-value solutions, Vesta utilizes
proprietary authentication and fraud screening
measures in managing our clients’ stored-value
(prepaid) programs, and provides a secure, privacy
assured, recharge solution to their end users.
In 2001, Inc magazine ranked Vesta as the 22nd
fastest growing privately owned company in America,
and Deloitte and Touche ranked it as the 88th
fastest growing tech company. Vesta’s
current clients include AT&T, AT&T Wireless
Services, Sprint, Citibank, MCI and Verizon.
Vesta is located in Portland, Oregon, with headquarters
in the historic U.S. Bank Building, where fiber
optics technology shares space with brass, brick,
and marble. For more information on Vesta Corp.
visit www.trustvesta.com
or email info@trustvesta.com.
