NEW YORK, NY—February 23, 2004—Tell-Eureka
Corp. today announced it has joined the Microsoft
Speech Partner Program. Tell-Eureka is developing
its LevelOne Virtual CSR voice self-service
platform to run on Microsoft Speech Server.
" Microsoft has simplified the development and deployment of speech recognition applications through its Speech Server," said Zor Gorelov, founder and CEO of Tell-Eureka. "By partnering with Microsoft, Tell-Eureka will extend its LevelOne voice self-service solution to a broader base of enterprise customers."
Based on Microsoft’s .NET technology and Web services, LevelOne Virtual CSR is a voice self-service solution that automates first-level customer support using conversational speech recognition. LevelOne resolves common product and service issues quickly and effectively without live agent assistance. With compelling ROI advantages for contact centers, LevelOne can significantly reduce the cost per call and overall cost of operations.
Microsoft Speech Server, to be launched at the co-located VSLive! 2004, AVIOS ~ SpeechTEK Spring 2004 and Microsoft Mobile Developers Conference (DevCon) 2004 on March 24 in San Francisco, combines Web technologies, speech-processing services and telephony capabilities into a single system that runs on Microsoft Windows Server™ 2003. This will simplify the deployment and management of speech-based applications, such as LevelOne for voice self-service. Because LevelOne already supports .NET technology and Web services, Tell-Eureka is well positioned to take full advantage of the feature-rich Microsoft Speech Server.
" Tell-Eureka’s LevelOne Virtual CSR is a prime example of how Microsoft’s speech technology can be leveraged to great business advantage in the enterprise. Bringing automated voice self-service to customer support operations reduces costs, enhances efficiencies and ultimately improves the overall quality of the caller’s experience," said James Mastan, Director of Marketing for the Speech Technologies team at Microsoft.
All product and company names herein may be
trademarks of their respective owners.
About Tell-Eureka
Tell-Eureka is a leader in the development of multi-channel, self-service customer
support applications that combine speech recognition and Web technologies. Its
award-winning LevelOne Virtual CSR platform cost-effectively automates first-level
customer support, while leveraging existing investments in online support initiatives.
The company’s intelligent self-service solution enables callers to resolve
common issues quickly and effectively using natural conversations over the phone,
freeing agents to focus on more complex issues and revenue-generating activities.
For a demonstration or more information, call 646.792.2718 or visit www.telleureka.com.
| Tell-Eureka
Contact: Chris McManus CenterStage Communications 718-832-9154 cmcmanus@centerstagecomm.com |
