NEW YORK, NY—March 09, 2004—Tell-Eureka, a leading provider of voice self-service solutions for contact centers, has completed a $2 million Series B round of equity financing, led by Somerset Capital Partners. Tell-Eureka will utilize this capital to further develop its LevelOne Virtual CSR platform and expand operations to meet new market demands, including its solutions for the cable and broadband industry.

"Tell-Eureka is pioneering technology that solves some of the biggest customer-care challenges facing companies today. Its voice self-service approach helps to contain escalating personnel costs, solves the revolving-door staffing issue and cuts operational costs," said William R. Ziegler, Partner at Somerset Capital Partners and Tell-Eureka Board member. "We believe this is a winning technology with significant market potential to help businesses greatly enhance their customer support."

Participating in this round are strategic investors Vesta Corp., the leader in multi-channel stored-value customer care solutions, and industry veteran Mark Briggs, who also joins Tell-Eureka’s Board of Directors.

Mark Briggs Joins Board
Briggs, a visionary executive in the contact center industry, brings in-depth knowledge, strategic leadership and experience in creating category-dominating enterprises. He is currently the chairman and CEO of En Pointe Global Services (EGS), an international provider of Business Process Outsourcing (BPO) services.

Prior to EGS Briggs was CEO of ClientLogic, a leading provider of global call center-based services that manage and enhance the customer experience, operating 42 facilities in 12 countries throughout North America, Europe and Asia with 12,000 associates worldwide. Previously Briggs served as CEO for Intelligent Electronics Reseller Network, a $4 billion PC distributor, and he was CFO at Ingram Micro, the largest distributor of microcomputer products globally with revenues exceeding $20 billion.

"Voice self-service is disruptive technology that challenges the traditional Customer Relationship experience by using intelligent, automated agents that deliver high quality care and a consistent customer experience while reducing overall operational costs," said Briggs. "Products such as Tell-Eureka’s LevelOne Virtual CSR are the future of the industry and Tell-Eureka is well positioned to lead this explosive market opportunity. LevelOne, already proven in the marketplace, delivers compelling ROI advantages, enhances customer support and has earned an overwhelmingly favorable response from callers."

LevelOne Voice Self-Service
Tell-Eureka’s award-winning LevelOne Virtual CSR is a voice self-service solution for contact centers that automates first-level customer support to resolve common product and service issues both quickly and effectively – without live agent assistance. LevelOne significantly reduces per-call costs and the overall cost of operations. Callers have given LevelOne high marks for its conversational approach to self-service issues.

"This round of funding is an endorsement of the company’s strategy, affirms the strength of our technology and enables Tell-Eureka to expand our market reach for LevelOne solutions. We are seeing significant momentum for voice self-service and with this additional capital, Tell-Eureka is in a strong position to meet the growing market demand," said Zor Gorelov, founder and CEO of Tell-Eureka. "We are proud to welcome Mark Briggs to our Board. Mark brings to Tell-Eureka his extensive industry expertise and the thought leadership that will help us to capitalize on the tremendous opportunities ahead."

All product and company names herein may be trademarks of their respective owners.

top

 

Tell-Eureka Contact: Chris McManus CenterStage Communications 718-832-9154 cmcmanus@centerstagecomm.com