NEW YORK, NY—March 24, 2004—Tell-Eureka
Corp. today announced that its LevelOne Virtual
CSR solution runs on Microsoft Speech Server
2004 and provides full support for the Speech
Application Language Tags (SALT) standard.
Tell-Eureka is demonstrating the Speech Server
version of its LevelOne voice self-service
solution at the AVIOS~SpeechTEK and VSLive!
conferences in San Francisco. LevelOne for
Speech Server will be available within 30 days
of general availability of Microsoft Speech
Server.
“Tell-Eureka's LevelOne highlights the enterprise-readiness of Microsoft Speech Server for high volume contact centers. By providing seamless integration with the Windows Server System family and .NET technologies, LevelOne delivers voice self-service solutions that take full advantage of the information stored in existing corporate systems and web applications,” said Xuedong Huang, general manager for the Microsoft Speech Server product group at Microsoft. “We're excited to work with Tell-Eureka to create an integrated ‘all-in-one' package that makes the initial purchase and total cost of ownership of a speech solution more affordable than ever before.”
LevelOne Virtual CSR
LevelOne Virtual CSR, an award-winning voice
self-service solution for contact centers,
automates first-level customer support using
conversational speech recognition. The LevelOne
solution resolves common product and service
issues without live agent assistance. Callers
have given LevelOne high marks for its intuitive,
conversational approach to self-service with
its ability to quickly and effectively troubleshoot
issues. LevelOne reduces per-call costs and
improves overall customer satisfaction.
By developing LevelOne on Speech Server, part of the Windows Server System family, Tell-Eureka makes its voice self-service application available to a broader base of companies. LevelOne now has full support for the SALT standard as well as Microsoft .NET technology and Web services. This enables customers to leverage and extend their existing investments in Microsoft technologies by using LevelOne's voice self-service solution coupled with CRM, telephony and contact center applications.
“Microsoft Speech Server is bringing voice applications to the mainstream and enabling a new wave of innovation for cost-effective speech and multi-channel solutions that are based on open standards and the web programming model,” said Zor Gorelov, CEO of Tell-Eureka. “Speech Server allows LevelOne to now reach a broader segment of enterprise customers, including medium and large-sized companies, providing high-quality customer care combined with a compelling ROI.”All product and company names herein may be trademarks of their respective owners.
About Tell-Eureka
Tell-Eureka is a leader in the development of multi-channel, self-service customer
support applications that combine speech recognition and Web technologies. Its
award-winning LevelOne Virtual CSR platform cost-effectively automates first-level
customer support, while leveraging existing investments in online support initiatives.
The company’s intelligent self-service solution enables callers to resolve
common issues quickly and effectively using natural conversations over the phone,
freeing agents to focus on more complex issues and revenue-generating activities.
For a demonstration or more information, call 646.792.2718 or visit www.telleureka.com.
| Tell-Eureka
Contact: Chris McManus CenterStage Communications 718-832-9154 cmcmanus@centerstagecomm.com |
