NEW YORK, NY – June 7, 2006 –Tell-Eureka today named award-winning voice interaction designer Phillip Hunter as Director of User Experience. In this role, he’ll lead the usability initiatives for Tell-Eureka’s LevelOne Triple Play automated agent products working with the voice interaction design team and customers.
“Tell-Eureka has developed sophisticated applications with highly complex dialog capabilities that enable its automated agents to solve difficult customer support problems,” said Mr. Hunter. “I wanted to be part of this team, which includes some of the leading speech industry experts today, to continue to push the envelope of innovations in usability and to advance interaction complexity toward a new state of the art.”
Phillip Hunter brings an extensive background in voice design to Tell-Eureka. As the head of design services for Voice Partners, he led the team that won the 2004 Persona of the Year award for Cellular One, and his experience includes international and multi-lingual design. Previously he founded designoutloud, and while at InterVoice Hunter created and managed the professional services practice for speech recognition projects, guiding design and development for Fortune 500 customer applications in the financial, travel, and insurance industries among others. During that time, he co-invented a method for gauging design effectiveness that was granted a patent in 2004. Hunter is a graduate of Texas A&M University and majored in psychology.
“Phillip Hunter’s broad voice design and usability experience combined with his deep understanding of the development process will help Tell-Eureka continue its leadership in innovation in spoken dialog applications,” said Roberto Pieraccini, CTO of Tell-Eureka. “His knowledge and experience are critically important as we leverage the advances brought about by the next generation of voice interactive systems. His appointment further underscores our commitment to product usability and our focus on world-class caller experience for our LevelOne automated agent solutions.”
About Tell-Eureka
Tell-Eureka is a leader in the development of self-service customer support applications that combine speech recognition and Web technologies. Its award-winning LevelOne Virtual CSR platform cost-effectively automates first-level customer support, while leveraging existing investments in online support initiatives. The company’s LevelOne Triple Play automated agent products enable callers to resolve common broadband, video and VoIP telephone issues quickly and effectively using natural conversations over the phone, freeing agents to focus on more complex issues and revenue-generating activities. For a demonstration or more information, call 646.792.2718 or visit www.telleureka.com.
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