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LevelOne Virtual CSR is targeted
at manufacturers and call centers, and designed
to meet the needs of the home office/small office
market - non-expert users of PC peripherals and
other electronic office equipment. Additionally,
field installers and support engineers can take
advantage of LevelOne virtual CSR
to reduce demand on the manufacturer's support and
development organizations.
LevelOne Virtual CSR supports a variety
of electronic office products and provides an even
larger array of creative solutions to the challenges
faced by call centers and related support organizations.
Applications can include:
Inkjet printers - LevelOne Virtual
CSR's voice-enabled commerce functionality
enables inkjet printer manufacturers and third-party
vendors to generate additional revenues for
related consumables, such as cartridges and
specialty papers;
Copiers and fax machines - LevelOne
Virtual CSR provides vendors' or third
party field technicians with phone-based engineering
support for common service problems;
Digital cameras - LevelOne Virtual
CSR facilitates assembly and use for
what can be an intimidating start-up process
for the non-expert user;
Cable modems - LevelOne Virtual
CSR represents a unique opportunity
for cable vendors, especially when the Internet
is not yet available to customers and a phone
call is the only choice to obtain help;
Cellular telephones - LevelOne
Virtual CSR resolves common problems
relating to the operation of the phones, for
example, when consumers have lost instruction
booklets. |
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