In an industry where
customer retention is the bottom line, Tell-Eureka
delivers a powerful new way to delight callers and
dramatically reduce operating costs by automating
first-level customer support: LevelOne Virtual
CSR.
Much like a live customer service representative,
LevelOne Virtual CSR engages callers
in natural language conversations to resolve common
problems quickly and easily over the phone - with
no human involvement.
Beginning with a few simple questions, this speech-based,
intelligent self-service solution diagnoses the
problem and guides callers through a resolution
using easy-to-follow, step-by-step instructions.
At any time during the call, LevelOne Virtual
CSR can direct callers to the appropriate
picture or diagram on the manufacturer's support
site, or escalate the call, with all the information
gathered, to a live customer service representative.
The results are as powerful as the technology itself:
callers delighted with the ease of the experience
remain loyal; and, call centers leverage existing
investments in support staff and online support
initiatives. |
Call
Centers experience:
Improved customer satisfaction through better, more
consistent service, and 24X7 availability;
Reduced cost per call minute (up to 80%) and overall
Total Cost of Operation (up to 50%);
Increased job satisfaction for customer service
representatives by eliminating the most boring and
mundane calls, thus reducing turnover and lowering
costs.
Customers are delighted by:
A dramatically more satisfying experience than touchtone
IVR systems;
No more getting lost in complicated and unwieldy
web searches;
Reduced hold times. |
