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As seen here, LevelOne Virtual
CSR programs and data are driven by:
Voice Application Server running the Self-Learning Dynamic Dialog
Generator;
Web Application Server running the phone-to-Web synchronization
component;
Shared LevelOne Virtual CSR Data Store, a database
used by both the Voice and Web Application Servers to store
user data, product information, dialog structure and links to
associated knowledge base articles and diagrams. |
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